Return PolicyIf you are not satisfied with any product on arrival you may return it.
If you have any concerns about being able to use our lasers safely after reading the instructions you may return the laser for a refund.
Faulty or Damaged Goods
(1) Although all stock is checked before shipping occasionally damage occurs in transit. In these circumstances we will replace the defective item. It must be returned in original condition complete with all parts supplied using the most economical recorded shipping method.
(2) If the delivery appears to have been damaged in transit please retain the original packing for a possible claim against the carrier.
We will refund your reasonable return shipping costs based on our shipping charge. Returns must be made within 2 weeks.
Unwanted Items or Change of Mind
(1) If you decide the item is not what you want on arrival you may return it at your expense and we will accept it back into stock provided it is in the original saleable condition, subject to reasonable inspection.
We will refund the item cost but not the shipping charges. Returns must be made within 2 weeks.
Exclusions and Limitations
We cannot accept returns for laser diodes if the antistatic packaging has been opened due to their static-sensitive nature.
Items that have been disassembled, modified or abused cannot be returned.
Please include the delivery note or a copy with any returns so we can trace the original purchase and process it.