General Terms and ConditionsORDERS ARE ONLY ACCEPTED SUBJECT TO THE FOLLOWING CONDITIONS:
1. Conditions of Sale
You agree and accept:
-You are over 18 and know the potential hazards in using high powered lasers.
-You are aware of the safety information supplied on this website.
-You will use any device or product purchased in a legal, safe manner and, if appropriate, integrate the component into a safe system of your own design.
-You release the seller from any liability arising from the sale or use of items listed on this site.
-For sales of Professional Class 3B or Class 4 lasers you agree to register as a customer on this site before placing your order to confirm that you have read and accepted these terms of sale.
2. Stock Availability
The shopping cart should not normally allow you to order items that are not available, however, occasionally a series of rapid sales are not automatically updated in availability, should this happen we will e-mail you to advise the expected shipping date and offer a refund if the date is not acceptable. If the item is no longer available, we cancel the order and refund the payment made.
If an item is showing as due in stock in XXX days
the item is not in stock but we have been notified by our suppliers
that it is in transit to us and we expect it to be able to pack and
post within XXX days; Please allow in addition a reasonable time for the selected delivery service.
If you have ordered an item that is due in stock and delivery to us is taking longer than expected we can cancel and refund your order with the option to re-order when the item is back in stock.
3. Item Descriptions and Fitness for Purpose
will take reasonable care to ensure that all details, descriptions and
prices of Products appearing on our website are correct. Our aim is to
keep our website up to date and accurate. If we discover an error (in
detail, description or price) we will update the information as soon as possible. If you have placed an order for these goods we will contact you and give you the opportunity to reconfirm your order or cancel it. If
we are unable to contact you within a reasonable period of time then we
will treat your order as canceled. If at the time of cancellation you
have paid for the Product(s) then you will receive a refund in full. If you have purchased and received goods and subsequently find there is an error in the description that makes the goods unsuitable for your purpose you may return them for a full refund. In all cases our liability will not exceed the cost of the item supplied.
Product descriptions and data sheets are supplied in good faith but in all cases it is the responsibility of the customer to ensure goods are suitable for their purpose for themselves and to independently verify any information supplied by ourselves.
Items will normally be packed and dispatched within two working days following the day payment is received.
The shipping weight shown in descriptions sometimes varies from the actual weight to account for packing and conditions of carriage, in these cases the actual weight is shown in the detailed description.
We calculate Standard Packing and Shipping by the total weight of
your purchases, the basic charge shown is for UK First Class Royal
Tracking Please note tracking is not available for normal First Class or Airmail deliveries. We retain proof-of-posting for these orders. For International Signed For and Recorded/Special Delivery we can provide a tracking number if your item appears to have been delayed or lost.
Shipping Charges Our shipping charges are calculated as follows:
SHIPPING BY WEIGHT of COMBINED ORDER:
UK: Small packets up to 100g £1.30. Large packets up to 750g £3.00 or 1 Kg £4.50
Europe; Small packets up to 100g £3.00. Large packets up to 750g £6.00 or 1Kg £8.00Worldwide: Small packets up to 100g £3.50. Large packets up to 500g £8.50
Options UK Recorded Delivery add £0.90, Special Delivery add £4.50 International Signed For add £5.00
[To check shipping charges add items to the basket and proceed to checkout, you can abort the checkout process at any stage]
International Orders and Customs Charges We show the price paid for insurance purposes on
the Customs Declaration unless you advise us otherwise with a note at checkout
(e.g. trade price required)
We are unable to ship hand-held lasers over 5mW to the US and Australia, PayPal will not process these orders due to Federal and Australian restrictions.
Buyers must take responsibility for customs etc. We will retain proof of posting and tracking for Recorded Delivery and International Signed For shipping but are unable to enter into negotiations with customs.
If you hit a problem always feel free to e-mail and we can send you a price or PayPal Invoice directly.
If you place an order we retain order details as required for accounts and warranty management but will not forward, exchange or trade this information with any third parties.
7. Returns PolicyIf you are not satisfied with any product on arrival you may return it.
If you have any concerns about being able to use our lasers safely after reading the instructions you may return the laser for a refund:
Faulty or Damaged Goods
(1) Although all stock is checked before shipping occasionally damage occurs in transit. In these circumstances we will replace the defective item. It must be returned in original condition complete with all parts supplied using the most economical recorded shipping method.
(2) If the delivery appears to have been damaged in transit please retain the original packing for a possible claim against the carrier.
We will refund your reasonable return shipping costs based on our shipping charge. Returns must be made within 2 weeks.
Unwanted Items or Change of Mind
(1) If you decide the item is not what you want on arrival you may return it at your expense and we will accept it back into stock provided it is in the original saleable condition, subject to reasonable inspection.
We will refund the item cost but not the shipping charges. Returns must be made within 2 weeks of receipt.
Exclusions and Limitations
We cannot accept returns for laser diodes if the antistatic packaging has been opened due to their static-sensitive nature.
Items that have been disassembled, modified or abused cannot be returned.
8. Returns Procedure
For the quickest service please return goods without contacting us in advance:
- Include the delivery note or a copy so we can trace the original purchase. If this is not possible please provide the Order Number or Sales Record Number on the returns slip provided.
- Note the reason for return and if you prefer a replacement or refund.
- Retain a copy of proof of posting in case of non-delivery.
If a replacement has been requested and is not available to us within 7 days we will contact you to offer a refund or the option of waiting until a replacement is available.
We will refund postage (for faulty goods) at the rate charged for the original order.
If the above terms do not seem to be applicable to your return, please contact us for a returns number.
Please remember to include the delivery note or a note of the original order number with any returns so we can trace the original purchase and process it.
9. Batteries and Electrical Components WEEE compliance: You may return any unwanted batteries or electrical components supplied by us (or the item they are bought to replace) to us for disposal.
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
We want to ensure that all our customers are fully aware of the safety precautions required for the safe use of lasers and after discussions with our local Trading Standards Office we have adopted the following policy:
10. Registration for Purchasers of (Professional) Class 3B and Class 4 Portable Lasers
We have split the sales of our hand-held lasers into sections headed:
- Laser Pointers (Class 2 lasers) that are generally considered safe in normal use
- Professional Lasers (Class 3R, 3B and Class 4 lasers)
We require all potential purchasers of these products to register on this site before making a purchase to confirm that they are aware of the safety precautions required. This information will be retained with our accounting records but will not be passed to third parties.
11. Buyers Use
Buyer assumes sole responsibility for analyzing and determining the suitability of any services and goods supplied by Seller including all parts and components and Buyer agrees that it is not relying on Seller in making such determination even if Seller provided assistance, guidance or design. Buyer assumes full responsibility for any particular use or purpose. Buyer will not order or use any goods or services unless it is satisfied that the goods and services are suitable for Buyer’s use and conform to all of its requirements. Buyer agrees to store and use all goods and services in a safe manner. Seller is cautioning Buyer that not all products are stable under all operating and storage conditions.