Terms and Conditions

 

ORDERS ARE ONLY ACCEPTED SUBJECT TO THE FOLLOWING CONDITIONS:

1. Conditions of Sale

You agree and accept:
-You are over 18 and know the potential hazards in using high powered lasers.
-You are aware of the safety information supplied on this website.
-You will use any device or product purchased in a legal, safe manner and, if appropriate, integrate the component into a safe system of your own design.
-You release the seller from any liability arising from the sale or use of items listed on this site.
-For sales of Professional Class 3B or Class 4 lasers you agree to register as a customer on this site before placing your order to confirm that you have read and accepted these terms of sale.

2. Stock Availability
The shopping cart should not normally allow you to order items that are not available, however, occasionally a series of rapid sales are not automatically updated in availability, should this happen we will e-mail you to advise the expected shipping date and offer a refund if the date is not acceptable. If the item is no longer available, we cancel the order and refund the payment made.

If an item is showing as out of stock we will normally automatically re-order and update the website when it becomes available, please e-mail to check availability.

3. Item Descriptions and Fitness for Purpose

We will take reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct. Our aim is to keep our website up to date and accurate. If we discover an error (in detail, description or price) we will update the information as soon as possible. If you have placed an order for these goods we will contact you and give you the opportunity to reconfirm your order or cancel it. If we are unable to contact you within a reasonable period of time then we will treat your order as canceled. If at the time of cancellation you have paid for the Product(s) then you will receive a refund in full. If you have purchased and received goods and subsequently find there is an error in the description that makes the goods unsuitable for your purpose you may return them for a full refund. In all cases our liability will not exceed the cost of the item supplied.

Product descriptions and data sheets are supplied in good faith but in all cases it is the responsibility of the customer to ensure goods are suitable for their purpose for themselves and to independently verify any information supplied by ourselves.

3.1 Laser Components and Laser Class

Laser modules are supplied as OEM components (or unfinished products). The laser class will depend on the eventual application e.g. the power supply used, the housing, safety features etc. A laser warning sticker with the appropriate laser class should be added to the final product.

While classified as OEM devices, Odicforce laser modules conform to the wavelength and output power conditions of Class 2 /2M, Class 3R, Class 3B or Class 4 laser products as described in individual device information sheets.  Warning labels are normally attached to each device unless the size or shape makes this impractical. The requirements for labels are region specific and the correct labels must be fitted by the user for the region applicable before the equipment is put into operation. If information labels are hidden in the installed state, the user must ensure that additional labels are fitted at the point of installation.

These devices have been designed as complete laser components for OEM use and although their output powers have been set in accordance with BS(EN)60825 they are not certified lasers as defined in the specification for a final product. When incorporated into a piece of equipment, it may be necessary for additional safety features to be added before the equipment fully complies with the standard. Final classification will be dependent on the way the laser is used within the product, including access to the laser component and beam. Any final product that incorporates a laser must be certified in its own right, irrespective of whether the incorporated laser is certified or not by the manufacturer.

When incorporated into a final product, for sale to the public, as part of the process of CE marking, all laser and LED products sold in Europe must be certified to EN 60825-1. Manufacturers can self certify their equipment to EN 60825-1, however, many manufacturers prefer to have independent verification of their compliance with the classification requirements.

3.2 Safety

All laser devices produce beams of intense monochromatic light which can present potential biological hazards. Laser products are classified to take account of the amount of laser beam to which you can get access when the product is in normal use or during routine user maintenance. In most circumstances laser safety eyewear is required if there is a possibility of direct exposure or specular reflectance from a laser beam higher than Class 2.  A laser product may contain a laser of a higher class and this may be accessible during servicing. Labels on the product should provide guidance on the laser beam hazard. Full details about the classification scheme can be found in the current British Standard on Laser Safety, BS EN 60825-1, as amended or the international standard IEC60825-1.

IEC60825-1 ‘Safety of laser products Part 1: Equipment classification, requirements and user's guide’

This is the fundamental laser safety document* to which all other laser safety documents* refer. It defines Maximum Permissible Exposures (MPEs), Accessible Emission limits (AELs), laser classes and measurement conditions, labelling, engineering controls etc.

3.3 Warranty for Components

ODICFORCE LASERS's exclusive warranty is that the products are free from defects in materials and workmanship when supplied by ODICFORCE LASERS.

ODICFORCE LASERS MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, REGARDING NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR PARTICULAR PURPOSE OF THE PRODUCTS. ANY BUYER OR USER ACKNOWLEDGES THAT THE BUYER OR USER ALONE HAS DETERMINED THAT THE PRODUCTS WILL SUITABLY MEET THE REQUIREMENTS OF THEIR INTENDED USE. ODICFORCE LASERS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

3.4 LIMITATIONS OF LIABILITY

ODICFORCE LASERS SHALL NOT BE RESPONSIBLE FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCTS, WHETHER SUCH CLAIM IS BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.

In no event shall responsibility of ODICFORCE LASERS for any act exceed the individual price of the product on which liability is asserted.

3.5 SUITABILITY FOR USE

ODICFORCE LASERS shall not be responsible for conformity with any standards, codes, or regulations that apply to the combination of products in the customer's application or use of the product.

At the customer's request and expense, ODICFORCE LASERS can engage or suggest applicable third party test houses who can furnish certification documents identifying ratings and limitations of use that apply to the products. This information by itself is not sufficient for a complete determination of the suitability of the products in combination with the end product, machine, system, or other application or use.

The following are some examples of applications for which particular attention must be given. This is not intended to be an exhaustive list of all possible uses of the products, nor is it intended to imply that the uses listed may be suitable for the products:

• Nuclear energy control systems, combustion systems, railroad systems, aviation systems, medical equipment, amusement machines, vehicles, safety equipment, and installations subject to separate industry or government regulations.

• Systems, machines, and equipment that could present a risk to life or property. Please know and observe all prohibitions of use applicable to the products.

NEVER USE THE PRODUCTS FOR AN APPLICATION INVOLVING SERIOUS RISK TO LIFE OR PROPERTY WITHOUT ENSURING THAT THE SYSTEM AS A WHOLE HAS BEEN DESIGNED TO ADDRESS THE RISKS, AND THAT THE ODICFORCE LASER PRODUCT IS PROPERLY RATED AND INSTALLED FOR THE INTENDED USE WITHIN THE OVERALL EQUIPMENT OR SYSTEM.

3.6 CHANGE IN SPECIFICATIONS

Product specifications and accessories may be changed at any time based on improvements and other reasons.

It is our practice to change model numbers when published ratings or features are changed, or when significant construction changes are made. However, some specifications of the product may be changed without any notice. When in doubt, special model numbers may be assigned to fix or establish key specifications for your application on your request.

3.7 DIMENSIONS AND WEIGHTS

Dimensions and weights are nominal and are not to be used for manufacturing purposes, even when tolerances are shown.

3.8 ERRORS AND OMISSIONS

Information sheets have been carefully checked and are believed to be accurate; however, no responsibility is assumed for clerical, typographical, or proofreading errors or omissions.

3.9 PERFORMANCE DATA

Performance data is provided as a guide for the user in determining suitability and does not constitute a warranty. It may represent the result of ODICFORCE LASERS test conditions, and the users must correlate it to actual application requirements. Actual performance is subject to the ODICFORCE LASERS Warranty and Limitations of Liability.

4. Payment and Delivery
Items will normally be packed and dispatched within two working days following the day payment is received.
The shipping weight shown in descriptions sometimes varies from the actual weight to account for packing and conditions of carriage, in these cases the actual weight is shown in the detailed description.

5. Shipping

We calculate Standard Packing and Shipping by the total weight of your purchases, the basic charge shown is for UK First Class Royal Mail.

Tracking                                                                                                                                                                       

Please note tracking is not available for normal First Class or Airmail deliveries. We retain proof-of-posting for these orders. For International Signed For and Recorded/Special Delivery we can provide a tracking number if your item appears to have been delayed or lost.

Shipping Charges                                                                                                                                                                         

Our shipping charges are calculated by packed weight and current rates may be checked by adding items to the cart and proceeding to checkout (you can abort the checkout process at any stage). Rates are approximately as follows:

International Orders and Customs Charges                                                                                                                                      

We show the price paid for insurance purposes on the Customs Declaration unless you advise us otherwise with a note at checkout (e.g. trade price required).

US and Australia
We are unable to ship hand-held lasers over 5mW to the US and Australia, PayPal will not process these orders due to Federal and Australian restrictions.

Buyers must take responsibility for customs etc. We will retain proof of posting and tracking for Recorded Delivery and International Signed For shipping but are unable to enter into negotiations with customs.

6. Privacy
This site uses cookies to process orders, we do not collect or access information from cookies in any other way.
If you place an order we retain order details as required for accounts and warranty management but will not forward, exchange or trade this information with any third parties.

We do not store credit card details nor do we share customer details with any 3rd parties
 

7. Returns Policy                                                                                                                    

If you are not satisfied with any product on arrival you may return it.
If you have any concerns about being able to use our lasers safely after reading the instructions you may return the laser for a refund:

Faulty or Damaged Goods
(1) Although all stock is checked before shipping occasionally damage occurs in transit. In these circumstances we will replace the defective item. It must be returned in original condition complete with all parts supplied using the most economical recorded shipping method.
(2) If the delivery appears to have been damaged in transit please retain the original packing for a possible claim against the carrier.
We will refund your reasonable return shipping costs based on our shipping charge. Returns must be made within 2 weeks of delivery.

Unwanted Items or Change of Mind
(1) If you decide the item is not what you want on arrival you may return it at your expense and we will accept it back into stock provided it is in the original saleable condition, subject to reasonable inspection.
We will refund the item cost but not the return shipping charges. Returns for refund must be made within 2 weeks of receipt.

Exclusions and Limitations
We cannot accept returns for laser diodes if the antistatic packaging has been opened due to their static-sensitive nature. Laser diodes are classed as "consumable items", their operating lifetime is dependent on conditions of use and cannot be guaranteed.
Items that have been disassembled, modified or abused cannot be returned.

8. Returns Procedure
For the quickest service please return goods without contacting us in advance:

  1. Include the delivery note or a copy so we can trace the original purchase. If this is not possible please provide the Order Number or Sales Record Number on the returns slip provided.
  2. Note the reason for return and if you prefer a replacement or refund.
  3. Retain a copy of proof of posting in case of non-delivery.
  4. Return your order to: Odicforce, 16 Adams Close, Surbiton, KT58LB, UNITED KINGDOM

We will process your refund or replacement within 7 days of receipt.
If a replacement has been requested and is not available to us within 7 days we will contact you to offer a refund or the option of waiting until a replacement is available.
We will refund postage (for faulty goods) at the rate charged for the original order.

If the above terms do not seem to be applicable to your return, please contact us for a returns number.

Please remember to include the delivery note or a note of the original order number with any returns so we can trace the original purchase and process it.

9. Batteries and Electrical Components                                                                                 

WEEE compliance: You may return any unwanted batteries or electrical components supplied by us (or the item they are bought to replace) to us for disposal.
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

10. Registration for Purchasers of  (Professional) Class 3B and Class 4 Portable Lasers
We want to ensure that all our customers are fully aware of the safety precautions required for the safe use of lasers and after discussions with our local Trading Standards Office we have adopted the following policy:

We have split the sales of our hand-held lasers into sections headed:

  • Laser Pointers (Class 2 lasers) that are generally considered safe in normal use
and
  • Professional Lasers (Class 3R, 3B and Class 4 lasers)
Class 3R lasers are generally considered "safe with caution" however Class 3B lasers can be dangerous if used inappropriately and Class 4 lasers need special care.  This makes them unsuitable for use as general pointers and the UK Health Protection Agency advises their application should be restricted to professional or experienced users who are aware of the appropriate safety precautions that should be taken.
We require all potential purchasers of these products to register on this site before making a purchase to confirm that they are aware of the safety precautions required. This information will be retained with our accounting records but will not be passed to third parties.

11. Buyers Use

Buyer assumes sole responsibility for analyzing and determining the suitability of any services and goods supplied by Seller including all parts and components and Buyer agrees that it is not relying on Seller in making such determination even if Seller provided assistance, guidance or design. Buyer assumes full responsibility for any particular use or purpose. Buyer will not order or use any goods or services unless it is satisfied that the goods and services are suitable for Buyer’s use and conform to all of its requirements. Buyer agrees to store and use all goods and services in a safe manner. Seller is cautioning Buyer that not all products are stable under all operating and storage conditions.

12. Shipping Restrictions
We are unable to ship lithium batteries overseas individually. In some cases we can ship lithium batteries that are purchased with a matching product if they are installed inside the product and we can ensure the product cannot be activated in transit.

If we receive an order that we are unable to ship for any reason we reserve the right to reject the order and refund the payment made. Orders are not deemed to have been accepted until they have been checked and shipped.